Refund Policy

We want you to be confident with every purchase. This policy explains when refunds or exchanges may be issued and how to start a request.

1. Eligibility

• Report concerns within 24 hours of receiving your order (e.g., wrong item, missing item, or item damaged upon delivery).
• Perishable or temperature-sensitive goods are evaluated case-by-case to ensure safety and quality.
• Items must be in original condition whenever possible for us to review the request effectively.

2. How to Request

• Contact us via info@joselinoxprimemarket.online or call +63 948 662 1042 within the stated timeframe.
• Provide your order reference, a brief description of the issue, and clear photos if applicable.
• Our team will acknowledge your request, verify details, and guide you through the next steps.

3. Resolution Options

• Replacement or exchange: For wrong items, damaged goods, or confirmed stock issues.
• Partial or full refund: When replacement is not feasible or you decline an alternative.
• Store credit: When preferred by the customer for future purchases.

4. Non-Refundable Situations

• Change of mind after delivery, unless we agree otherwise in writing.
• Damage caused after delivery due to storage, mishandling, or use.
• Items reported beyond the 24-hour window, except where consumer laws provide otherwise.

5. Payment Method and Timelines

• Approved refunds follow the original payment method when possible.
• Processing times may vary by bank or provider; we will issue confirmation once released.
• If you paid Cash on Delivery, we will coordinate bank or e-wallet details for the refund.

6. Delivery Fees

• Delivery fees are refundable only when the mistake is on our side (wrong item, missing item, or confirmed defect upon receipt).
• If the order is canceled after dispatch for reasons not due to our error, delivery costs may not be refunded.

7. Exchanges and Stock

Exchange requests depend on current availability. If the requested item or variant is unavailable, we will propose alternatives or a refund.

8. Verification

We may ask for reasonable proof (photos, delivery receipt, or packaging images) to confirm the condition of the item and resolve the matter fairly.

9. Contact Us

If you need help with a refund or exchange, please reach out:

• Email: info@joselinoxprimemarket.online
• Phone: +63 948 662 1042
• Address: Block 12 Lot 19 Francisco Masi Street, Holiday Homes, Barangay San Antonio, City of San Pedro, Laguna, Region IV-A, 4023, Philippines